Privacy policy

Last updated: August 7, 2026

This Privacy Policy describes how Vertovia ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vertovia.com (the "Site"), or otherwise communicate with us. Vertovia is powered by Shopify, which enables us to provide our services to you.

Please read this Privacy Policy carefully. By using our Services, you agree to the terms below.

Information We Collect

1. Directly from you

Contact details: name, address, phone number, email address.
Order information: billing and shipping addresses, payment confirmation, order details.
Account information: username, password, preferences.
Communications: anything you tell us directly, e.g. a support request.

2. Automatically, as you use the Site

Device information: IP address, browser type, network connection.
Usage data: pages viewed, items added to cart, how you interact with the Site.

3. From others

Payment processors, when they confirm or decline a transaction.
Shopify and other service providers who help us run the Site.

How We Use It

Run the Services: process payments, fulfil orders, manage your account, handle returns.
Marketing: send offers and updates, and show relevant ads, where permitted.
Security: detect and prevent fraud, keep the Site and your account safe.
Support: respond to your questions and requests.
Legal compliance: meet our obligations under applicable law.

How We Share It

With Shopify and other vendors who provide services on our behalf (payments, fulfilment, analytics, support).
With marketing partners, only for the purposes described above.
When you ask us to, e.g. to ship an order.
When required by law, or to protect our rights and the safety of our users.

We do not sell your personal information.

Shopify

Our Site is hosted by Shopify, which processes your information to help us provide the Services. Read more in Shopify's Consumer Privacy Policy, or manage your data directly via the Shopify Privacy Portal.

Third-Party Links

Our Site may link to other websites. We are not responsible for their content or privacy practices — check their policies before sharing information.

Children's Data

Our Services are not intended for children. If you believe a child has given us personal information, contact us and we will delete it.

Security and Retention

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. We keep your information only as long as needed to provide the Services, meet legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Delete your personal information.
Correct inaccurate information.
Receive a copy of your information, or have it transferred to a third party.
Opt out of marketing messages at any time, using the unsubscribe link in any email.

If you are in the UK or the EEA, you also have the right to:

Object to or restrict how we process your information.
Withdraw consent at any time, where we rely on it.

To exercise any of these rights, contact us using the details below. We may need to verify your identity first. If you are not satisfied with our response, you can lodge a complaint with your local data protection authority — for the EEA, find yours here.

International Transfers

We may transfer, store, and process your information outside the country you live in. Where we transfer information out of the UK or EEA, we rely on recognised legal safeguards such as the European Commission's Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes here and update the "Last updated" date above.

Contact

Questions about this Privacy Policy, or want to exercise your rights? Contact us at support@vertovia.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Vertovia
Email: support@vertovia.com
Address: 27 Albion Street, Leeds, LS1 5AT, United Kingdom
Phone Number: +44 7403 624341
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
We respond to emails within 24 hours (Mon–Fri). Weekend messages are answered on Monday.