Neither, and that is the point of memory foam — it takes your shape with body heat instead of pushing back like a firm pad or collapsing like a soft one.

It is 45 × 35 cm, which sits inside a standard office chair and a standard car seat without hanging over the edges. Measure the flat part of your seat if yours is narrower than most.

The seat cushion has a removable, washable cover. The lumbar pillow in the bundle does not — its cover is fixed, so that one is spot-clean only.

It has a non-slip base and sits into the seat rather than perching on top of it. If it moves around more than you can live with, send it back inside thirty days.

UK delivery is free, with no minimum order. Orders are processed within 2–3 business days, then take 4–7 business days in transit — around 6–10 business days total from order to delivery. You'll get a tracking number by email once it ships. See our Shipping Policy for full details.

Major cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay. Payment is taken in full at checkout through Shopify's secure checkout — we never see or store your card details.

Contact us within 72 hours of delivery with clear photos of the issue. Eligible claims qualify for a free replacement or a full refund, with no restocking fee.

Once your return is received and approved, you're refunded to your original payment method within 14 days.

Return it within 30 days. See our Returns Policy for how that works.