Billing Policy

This Billing Policy works alongside our Payment Policy and covers how billing information is handled for your order.

Billing Information

You're responsible for providing accurate and complete billing details (name, address, card information) at checkout. Incorrect billing information may delay or prevent your order from being processed.

Currency and Conversion

All charges are processed in GBP (£). If your card is issued outside the UK, your bank may apply a currency conversion fee or exchange rate — this is set by your card provider, not by us.

Taxes

No additional taxes are added at checkout for UK orders. For orders shipped outside the UK, import duties, customs fees, or local taxes may apply on delivery and are the responsibility of the recipient.

Authorisation Holds

In some cases your bank may place a temporary authorisation hold on your card when you place an order. This is not an additional charge and will be released automatically by your bank, typically within 5–10 business days.

Billing Errors

If you believe you've been charged incorrectly, please contact us before raising a dispute with your bank — most issues can be resolved directly and faster this way.

Invoices

A copy of your order confirmation, sent by email, serves as your receipt.

Questions

For billing inquiries, please email: support@vertovia.com

Vertovia
Email: support@vertovia.com
Address: 27 Albion Street, Leeds, LS1 5AT, United Kingdom
Phone Number: +44 7403 624341
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
We respond to emails within 24 hours (Mon–Fri). Weekend messages are answered on Monday.